FAQ

FAQ: All You Need to Know

  • What’s the deal with payment methods?

    You’ve got options! We roll with all the major cards like Visa and MasterCard. Secure and slick, just how you like it!

  • How do we handle your payments safely?

    All about that security, baby! We use Stripe to process your payments smoothly and securely. No funny business here.

  • Can I return my order if there’s a mix-up or a print mess-up?

    Totally! If we goofed up or there’s a misprint, just let us know within 30 days of receiving your order. We’ll make it right. Hit us up, and we’ll take care of the rest. Easy peasy!

    Cebastianj@shopcebastian.com

  • What if I just wanna switch up the size or color?

    Since every piece is custom-made just for you, we can’t swap sizes or colors. Make sure to double-check your choices before hitting that order button!

  • Taxes—do you need to worry?

    Nope, we handle that jazz. All taxes are included in the price, so what you see is what you pay.

  • How much does shipping cost?

    Shipping is a flat rate of $2. We're working on providing more dynamic options in the future.

  • What is the estimated delivery time for my order?

    Each of our unique designs is crafted to order, ensuring a high level of personalization and quality. Due to this, our fulfillment process, handled by Printful, takes about 2-7 business days. After fulfillment, the shipping time will vary based on your location. You'll receive a tracking number once your bespoke order is shipped. We appreciate your understanding that this personalized approach might extend shipping times, but we're committed to delivering a product that's uniquely yours.

  • Can I cancel or modify my order after placing it?

    Orders can be canceled or modified before they are fulfilled. Please email us right away if you need to make changes.

  • Do you offer international shipping?

    Currently, we ship exclusively within the United States.

  • How can I stay updated with Cebastian Co. news and releases?

    o stay in the loop with all the latest from Cebastian Co., we encourage you to sign up for our newsletter. You'll receive updates on new releases, special promotions, and exclusive content. Additionally, for an enhanced shopping experience, consider becoming a member. As a member, you'll enjoy easier checkout, track your orders efficiently, and get first access to limited edition products. Follow us on Facebook (@CebastianCo) and Instagram (@cebastian.co) for daily updates and behind-the-scenes insights!